Certifications

The Customer Relationship Management Institude (CRMI) offers their Certified CEM Professional Program, CEMPRO^sm:

CEMPRO is directed at Corp/Consultant Advocates and Customer-Facing Representatives.
Curriculum consists of an intense one-day, hands-on workshop that includes the Omega 12 step CEM PLaybook Strategy.
Certification is conferred only if 90% of the participants successfully meet 80% of the criteria.

CEMPRO is the only certification program that takes this comprehensive view of the corporate mandate for customer experience management. It appeals to the large and growing number of independent customer loyalty consultants and corporate advocates, who constantly seek career development and enhancement opportunities.